PSU Firmware — Do Not Update!January 13, 2015
Over the last few weeks several of our customers have reported a problem updating the PSU firmware on their Gen 12 servers. Apparently updating to the latest PSU firmware version may cause the PSU to enter an irrecoverable state and stop working entirely. This problem only affects the Dell Gen 12 servers incorporating the hot plug power supply design, and is limited to the following server units: R520, R620, R720, R720XD, T420, T620, R820, and R920.
If you are currently running one of these servers, please inform your IT staff and DO NOT update the power supply unit firmware to the latest version until Dell offers a fix.
Our IT Creations Support team will be following this problem and report a fix when one becomes available. If you have any questions please call our technical support line at +1-800-237-0402 or send us an email [email protected].
The IT Creations Support Team